FAQ

When will I receive my item? Most orders ship within 24 hours of receipt. All orders ship from our warehouse/fulfillment partner, Tactive in Indianapolis, Indiana other than the Blåkläder® workpants which ships directly from the Blåkläder® facility in Florida. UPS transit times are shown below.

I need to return/exchange an item? We accept returns of products purchased on the Sites, provided that the product was not marked “final sale” (or similar) at the time of purchase and is returned in new and unused condition within 30 days. To be eligible for a return, you must ship the product back to us within 30 days of delivery to you. You agree that all determinations regarding the condition of returned products, and whether products are eligible under this Policy, are made by Festool in its sole discretion. Customers are responsible for return shipping costs and for arranging all aspects of return shipping. When returning an item, you may choose to receive a refund of the original purchase price (minus initial shipping costs) or exchange the product for another product on the Sites. Customers are responsible for shipping costs for the new product received in exchanges. If the cost of the new product is less than the amount you originally paid, we will credit the difference to your original method of payment. Conversely, if the cost of the new product is more than the amount you originally paid, we will charge your original method of payment for the difference. By initiating an exchange, you authorize us to charge your original payment method in such cases.

I am having problems with the website. Please try a new browser or another device to see if it is resolved. If you are still having problems, please contact us at orders@FestoolFanShop.com

Size Guides - What size should I order? View our sizing guidelines to find your perfect fit. Please note that some items have distinct sizing standards. Those size guides can be found on the individual product pages.

Where do you get your items from? The majority of our items are made in the USA from imported materials. Corporate responsibility & supply chain disclosures can be found here

Can I cancel/change my order: You may cancel your order up until the time that it has shipped. Please contact customer service at orders@FestoolFanShop.com to inquire regarding whether you can cancel your order. If the order has not been shipped and you still wish to cancel, we will cancel and confirm via email and will proceed to issue a refund. Once an order (or any portion of an order) has shipped, you cannot cancel the order, but you can return the merchandise in accordance with our “Returns Policy.” You cannot make changes to an order after it has been placed. If you wish to make a change to an order not yet shipped, we suggest you cancel the order and submit a new order with the changes.

Do you ship internationally? We are shipping to the US and Canada. If you would like to place an order from the US please visit festoolfanshop.com. For placing orders from Canada please visit festoolfanshop.ca.

Can I resell any of these items? Resale of any items on this store is strictly prohibited.

Terms & Conditions click here